Delivery Information
Bare Root Roses
Orders are dispatched using Royal Mail. Delivery will take up to 3 working days after dispatch.
Charges
| 1-3 roses | £5.00 |
| 4-7 roses | £7.00 |
| 8 plus roses | £9.00 |
Orders with a plant total value exceeding £100.00 - free delivery
Potted Roses
Orders are dispatched using Parcel Force or DPD local. Delivery will take between 1 & 2 working days after dispatch.
Charges
| 1 rose: | £7.75 |
| 2 to 4 roses: | £8.50 |
| 5 roses: | £10.00 |
| 6 or more: | £2 per rose |
We do NOT deliver outside the United Kingdom, and only accept Sterling as currency.
Please note: Orders placed after 7.00am will be processed the next working day except at weekends and public holidays, which will be the next working day.
ORDER ENQUIRIES
Please email order enquiries to sales@eastcroftroses.co.uk or call us on 07710 028737.
GUARANTEE & RETURNS
We offer assurance to all our customers that our roses are both healthy and true to name on leaving our farm. We will replace any rose purchased that fails to grow after planting, providing that:
- we are notified before 1st of July the season after planting
- that the planting instructions were followed in full
- that the roses have not been subjected to abnormal weather conditions or any other factors beyond our control.
In the unlikely event that a return is necessary, please contact us by email to customerservices@eastcroftroses.co.uk or call us on 07710 028737.
CANCELLATIONS
You have the right to cancel your order before shipping. Exercising this right requires you to give us notice via email at sales@eastcroftroses.co.uk or by phone on 07710 028737.
Dispatch Information
We aim to despatch all orders within 24hrs (excluding Public Holidays and weekends) of receipt of order, subject to availability and weather. Specific delivery deadlines will be dealt with on an individual basis, please contact sales on sales@eastcroftroses.co.uk or call us with your requirements on 07710 028737.